Official Betting Review understands today’s online gamblers’ needs and concerns. That is why we considered the most popular questions and criteria to establish our ratings system. While Sportsbook/Casino/Poker sites may purchase sponsorship, they may NOT purchase a rating; grades will only be awarded after our internal researchers and insiders have vetted the company.

Here is our review/ratings guide:

GOLD:
Well established and reputable operation, solid financial stability, top-notch customer service, competitive lines, and excellent bonuses. No slow or non-paying records.

SILVER: Well established and reputable operation, good financial stability, courteous and polite customer service, somewhat competitive lines and fine bonuses. No non-paying some slow paying records.

BRONZE: Not well established or new in the market, mediocre customer service and risky bonuses. Slow paying records and may report some non-paying ones.

BLACK: Very new to market and/or bad reputation. Poor customer service, mediocre lines, risky bonuses non published financial records. Slow pay or no pay.

Below you will find the parameters that we use to review/rate the gambling sites:

• What is the company’s reputation?
• Are they a legal operation?
• For how long have they’ve been in business?
• Are they financially stable?
• What are their privacy policies?
• What are their best perks?
• What payment methods does the company offer?
• Do they have quality customer service?
• If the customer wins, will he/she get paid?
• How fast do they process their payouts?
• What is their bonus structure?
• Are their bonuses and promotions misleading?
• Do they offer competitive odds?
• What is their business model?
• Are they backed by a bigger sportsbook?
• Do they offer loyalty programs?
• Are the rules and conditions clear and simple?
• What is the quality of response for live chat, email and phone services?
• Do they offer diverse gambling options?
• Is their staff knowledgeable and sharp?
• Is the personnel polite and courteous at all times?
• Head Linesman reputation and knowledge of the business?
• Do the clerks speak fluent English?
• Is their website user-friendly?
• What is the quality and stability of their software?